Why do I need IT Support?

Why do I need IT Support?

Would your business benefit from IT support? One survey found that 77% of small to medium size businesses rely heavily on their technology for success. You need your set-up to be efficient, reliable and secure in order for your business to run well without disturbances. For the most part everything runs smoothly from day to day, but computers can and do fail and often at the most inconvenient of times.

That being said, still only a small percentage of business owners see the need for professional IT support. We understand that this is often due to trying to cut costs where possible and many people feel that handling IT related issues can be managed in-house by yourself or other staff. This may be good for a while, until your server crashes or your e-mails stop working and it quickly becomes panic stations.

What is IT Support?

IT support provides help with any technical issues your business may be facing which is often done through the use of computer software and equipment. They will monitor maintain and protect your valuable data, set-up new users and e-mail accounts and give advice and suggestions if required as to what would suit your business needs better. It also includes rapid call-out response and solving your technology issues as fast as possible to minimise disruption to your working day to as little as possible.

Let’s use your car for the purpose of this illustration. You no doubt check your fuel, oil and take it for a service and MOT regularly, all to keep your car running smoothly and protect you from a potential break down, which may cost more money and valuable time. So if we apply that logic to your business PC’s, IT support begins to make sense more clearly.
So with the above in mind, we’ve put together 3 main reasons as to why you might decide to make room for IT support in your budget sooner rather than later.

1. Quick Emergency Support

Instead of your office going into meltdown when a problem occurs, your IT support provider will be on the end of the phone or available via email whenever you need them at whatever time during your working day. It’s possible for them to have remote access to your PC, so they are able to fix problems while you sit at your desk, or visit your business on-site to solve the issue. A good provider should aim to respond rapidly and have you back up and running that very same day.

2. Managing your security

All businesses, whether small or large can fall prey to a security attack, so being up to date with the best measures to protect your data is an important priority. This is particularly a worry if you have confidential or sensitive data on your PC’s or laptops. A good IT support company will work with you to provide a high level of protection for your computer by using antivirus and malware software, and maintaining good online backup systems.

3. Monitor and maintain

Think what devastating effects losing valuable business or customer data could have on your company. Time and effort needs to be put into managing and maintaining regular system updates, backups and more. Your IT support provider will take care of this for you on every device. This means that all you and all your staff have the latest versions and updates applied, to maintain security and efficiency. Often problems can be spotted and dealt with early before they arise.

So with businesses being more tech dependant than ever before, it may just be time to reconsider your IT support budget. If you would like to find more information about what help and support we here at Advance Computer Systems can offer your business, we’d love to hear from you or click here. Give us a call today on 01904 691311.